Question 1

What are the delivery times?

Accepted Answer

Delivery times vary from 3 to 15 business days depending on your location: 2-3 days for France, 7-14 days for Africa, and 2-5 days for North America.

Question 2

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive an email containing your tracking number. You can also check the progress of your delivery from your customer account, under the “My orders” section.

Question 3

What are the shipping costs?

Accepted Answer

Shipping rates: €20 for the EU, €11 for France, $20 for Congo and Africa, and $15 for North America. Shipping is free for purchases of more than 3 products.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we deliver to Africa, Europe, and North America.

Question 5

Are your products 100% natural?

Accepted Answer

Yes, all our supplements are formulated with natural ingredients, without chemical additives, GMOs or artificial preservatives.

Question 6

Can I take multiple supplements at the same time?

Accepted Answer

Yes, our formulas are designed to be complementary. However, we recommend consulting our team for a personalized protocol adapted to your needs.

Question 7

How long before I see results?

Accepted Answer

The first results generally appear after 4 to 6 weeks of regular use. For optimal results, it is recommended to follow a course of treatment lasting at least 3 months. For more information, see the guide “The essential guide to supplements for Vital Health.”

Question 8

Are there any side effects?

Accepted Answer

Our formulas are designed to minimize side effects. The precautions for use specific to each product are detailed on its information sheet. If you are pregnant, breastfeeding, or undergoing medical treatment, consult your doctor before use.

Question 9

What is the recommended course duration?

Accepted Answer

All our products are designed for 90-day (3-month) treatments, which is the ideal length of time to see visible and lasting results.

Question 10

What payment methods do you accept?

Accepted Answer

We accept payments via Visa, Mastercard, PayPal, American Express (AMEX), Google Pay, and Apple Pay.

Question 11

Is payment secure?

Accepted Answer

Yes, all payments are secure thanks to SSL encryption. We never store your bank details.

Question 12

Can I pay in different currencies?

Accepted Answer

Yes, we display prices in EUR, XAF and USD. Payment is automatically converted based on the chosen currency.

Question 13

How do I create an account?

Accepted Answer

Click "Create an account" from the login page. You can also sign up via Google or Facebook for quick access.

Question 14

How do I contact customer service?

Accepted Answer

You can contact us via WhatsApp (response within 1 hour), by email at Hello@zahirwellness.com, or on WhatsApp at +237 698 664 117.

Question 15

What is your return policy?

Accepted Answer

You have up to 20 days after receipt to return an unopened product. Contact our customer service department to initiate the return process.

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